By booking an appointment, you acknowledge that you have read, understood, and agreed to the following policies.

 

Appointments, Card on File & Deposits

• A valid card on file is required to secure all appointments.

• By booking, you authorize Compassionate Nail Care Services LLC to charge the card on file for deposits, cancellation fees, and no-show charges in accordance with this policy.

• A non-refundable deposit is required at the time of booking for all services and will be applied toward the total cost of the scheduled service.

• Deposits may be transferred one time only if the appointment is rescheduled with at least 48 hours’ notice.

 

Cancellations & Rescheduling

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations made with less than 48 hours’ notice will be charged 25% of the scheduled service cost.

• Cancellations made with less than 1 hour’s notice will be charged 75% of the scheduled service cost.

• If a deposit has been paid, it will be applied toward the cancellation fee, and any remaining balance will be charged to the card on file.

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No-Shows

• Clients who fail to attend their appointment without notice will be charged 75% of the scheduled service cost.

• Any deposit paid will be applied toward this charge, and any remaining balance will be charged to the card on file.

• Future appointments may require a prepayment to book.

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Late Arrivals

• Clients arriving more than 10 minutes late may have their appointment shortened or may be considered a missed appointment.

• Full service fees still apply.

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Refund Policy

• All services are non-refundable.

• Deposits are non-refundable under all circumstances but are applied toward the service for which they were originally booked.

• If you have concerns about your service, you must contact us within 48 hours of your appointment so we may review and address the issue at our discretion.

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Health, Safety & Personal Belongings

• Clients who are ill or have contagious conditions must reschedule their appointment.

• Please disclose any allergies, sensitivities, or medical conditions prior to your service.

• Compassionate Nail Care Services LLC is not responsible for lost, stolen, or damaged personal belongings.

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Right to Refuse Service or Refund Requests

• Compassionate Nail Care Services LLC reserves the right to refuse service or refund requests that do not comply with these policies.

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Thank you for respecting these policies.

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